Services built for dental practices

Getting service quickly

• How quickly can you respond to an equipment failure?

  For urgent equipment failures during business hours, we typically respond within one business day. We prioritize urgent requests and will work with you to schedule a visit as quickly as possible. Submit a request through our contact form and our team will follow up to confirm timing.

• Do you offer scheduled maintenance visits?

  Yes. Many dental offices trust QC Dental Solutions to provide routine preventive maintenance for the critical equipment they rely on every day. We offer quarterly, semi-annual, and annual maintenance programs tailored to your equipment and practice needs. Our goal is to help identify potential issues early, reduce unexpected downtime, and keep your equipment operating reliably so your team can stay focused on patient care.

• What is your service area?

  Our primary service area covers Charlotte and surrounding communities including Indian Trail, Monroe, Waxhaw, Weddington, Harrisburg, Concord, Denver, Huntersville, and Indian Land/Fort Mill/Rock Hill, SC. We do not charge a travel surcharge within this area.

• Can I request a specific technician?

  Yes. We encourage our clients to build a relationship with a technician they know and trust. Having the same technician service your practice provides better continuity, familiarity with your equipment, and a clearer understanding of your service history. Clients are also encouraged to contact their technician directly when service is needed, helping provide a faster and more efficient response.

Understanding costs

• How do you bill for service?

  We keep our billing simple and straightforward—we do not charge a trip fee. Service is billed at a set rate for the first hour, followed by half-hour increments as needed. We also believe in fair billing. Our technicians bill based on the reasonable time the repair should require, rather than simply watching the clock. Our goal is to get your equipment back up and running efficiently while providing an honest value for the service performed.

• Do you offer any warranty on repairs?

  Yes. We stand behind our work and warranty the repairs and services we perform. Whether we’ve repaired, serviced, or installed your equipment, our goal is to make sure the job is done right and that you can feel confident in the work completed by QC Dental Solutions.

What we service

• Which equipment brands do you service?

  We service most major dental equipment brands — including Air Techniques, ADS, Midmark, DCI, RAMVAC, SciCan, and Pelton & Crane, just to name a few. If you have equipment from a brand not listed here, reach out — our technicians have broad experience and can typically service any professional dental equipment.

• Do you service older or discontinued equipment?

  Yes, within reason. We maintain an inventory of parts for many discontinued models and have access to aftermarket parts for older equipment. In some cases, older equipment may be more economical to replace than repair — we will give you an honest assessment and let you decide.

• Do you provide warranty service on equipment purchased elsewhere?

  Yes. We can perform warranty repairs for many major dental equipment manufacturers, even if the equipment was purchased from another dealer. Warranty coverage and authorization requirements vary by manufacturer, so we can help determine whether your equipment qualifies and assist with the repair process.

Don't see your question here? Reach out via our contact form and our team will get back to you as efficiently as we can, Monday–Friday 8am–5pm.